Refund & Cancellation Policy

Version 1.0. Effective from 15th October 2026.

Delivery and cancellation

Tally Automation is a digital product. Your licence key is emailed after payment, so an order cannot be cancelled once the key has been sent, except as set out below. You can stop at any time before you pay.

7-day refund

You can ask for a refund within 7 days of the purchase date if:

•     The Software does not work as described on a supported set-up (Windows PC, desktop Excel, TallyPrime) and we cannot fix it within 5 business days after you report it with the details we ask for (screenshot and Machine ID); or

•     You were charged twice, or charged for the wrong plan because of our error.

What is not refunded

•     Change of mind after you have activated the licence.

•     Problems that our support can solve (we will help you first).

•     Problems caused by an unsupported set-up.

•     Requests made after 7 days.

How to ask

Email caautomationsupport@gmail.com with your order ID or registered email and the reason. We reply within 1 business day and decide within 3 business days.

How the refund is paid

We refund to the original payment method through Razorpay. After we approve it, the money normally reaches you in about 5 to 7 working days. The exact time depends on your bank. After a refund your licence is deactivated.

Money deducted but no licence

If your payment succeeded but you did not receive a licence, check your spam folder, then write to us with the payment reference. We will check and send the licence or refund you. If a payment failed, banks usually reverse the amount automatically within a few days.

Payment disputes

Please contact us before you raise a dispute with your bank. We will help you quickly.